Rachel Gregor is Director of Operations at Premier Hormone Health and Wellness, where she oversees the daily systems, workflows,
and team coordination that keep the company's telehealth experience running smoothly and
consistently for patients.
Working across Premier's clinical, patient-support, and pharmacy operations teams, Rachel translates
the company's patient-first standards into clear, repeatable processes. Her work focuses on
operational documentation, cross-team communication, and developing workflows that scale without
compromising accuracy or the patient experience.
Rachel's career has always been rooted in human performance and helping people thrive. Her
experience includes healthcare administration in upper-extremity orthopaedics and plastics, along
with work as a PE teacher, personal trainer, and nutrition coach. This combination gave her an
early, practical understanding of how systems, coaching, and accountability shape outcomes, whether
in a classroom, a gym, or a medical practice.
That background carried directly into her operations work: an eye for process, a coach's instinct
for what people actually need to perform well, and a healthcare administrator's attention to
accuracy and compliance.
Rachel studied Psychology, with a focus in Social Science, at Indiana University–Purdue University
Indianapolis (IUPUI), where her studies centered on human behavior, sociology, and cultural
anthropology.
Scope of role
Rachel's role at Premier is operational and administrative. All patient evaluations, treatment
recommendations, and prescribing decisions are handled independently by licensed medical
providers.
Leadership philosophy
Rachel leads the way she coaches: with a clear standard, consistent follow-through, and genuine
attention to the person in front of her. Years spent as a personal trainer and nutrition coach
taught her that lasting change comes from structure paired with real relationship; people commit
when they trust the person setting the standard, not just the standard itself.
She brings that same approach to operations. A process only works if the people running it
understand why it exists and feel supported in following it. A large part of her role is building
that clarity: turning informal, inconsistent workflows into documented systems that the team can
actually rely on day to day.
Relationship building sits at the center of how Rachel operates. She sees strong systems and strong
relationships as two sides of the same job; a workflow can be documented perfectly and still fail if
the people using it don't trust each other or the process. Those same instincts shape how she thinks
about customer service and patient experience: whether it's a patient navigating a new plan or an
employee working through a new process, Rachel starts from the same place, understand what the person
in front of you actually needs, then build the structure that gets them there. It's an approach that
treats every interaction, internal or patient-facing, as a relationship worth investing in, not just
a transaction to close out, and it's central to how she thinks Premier earns a patient's trust and
keeps it.
Her background in orthopaedics and plastics administration also shaped how she thinks about accuracy
and accountability in a clinical setting; a small process gap becomes a patient-facing problem fast.
She carries that same low tolerance for ambiguity into Premier's operations, where precise handoffs
and clear documentation directly protect the patient experience.
Areas of focus
Operations leadership and process ownership
Relationship building, customer service, and patient experience
Leading with empathy, trust and accountability
Creating a culture where people feel valued, supported and empowered
Connecting personal growth with company goals
Workflow documentation and SOP development
Cross-functional and cross-team coordination
Healthcare administration and compliance
Coaching, accountability, and team performance
Human performance and behavior change
Organizational scalability
Personal values
Her mantra
"Do Better." There are always areas of improvement, and she brings that mindset to her team as
much as to herself.
Collaboration matters to her because understanding a person's actual experience, whether that person
is a patient or an employee, is, in her view, the starting point for really understanding what they
need.
As a wife and a mother of five young adults, Rachel understands the importance of balancing family,
responsibility, and the many demands of everyday life. Having been widowed young, she learned
firsthand the value of independence, persistence, and organization, as well as how a positive
attitude, hard work, and dedication can genuinely change an outcome. These experiences have shaped
how she leads, with patience, perspective, accountability, and a genuine desire to see the people
around her succeed. She has built her approach to both work and life around one belief: reframe
anything, and everything changes.
Her volunteer work with NODA and Habitat for Humanity has further shaped this perspective. Both
experiences have deepened her understanding of what people truly need during difficult moments and
strengthened her ability to recognize and respond to those needs. That same awareness carries
directly into the way she supports and cares for Premier's patients.
She's learned to embrace the path less traveled, knowing that the most worthwhile journeys rarely
come without challenges.
Experience
Director of Operations
Premier Hormone Health and Wellness
Oversees the daily systems, workflows, and team coordination behind Premier's telehealth experience, working across clinical, patient-support, and pharmacy operations.
Healthcare Administration
Upper-extremity orthopaedics and plastics
Shaped how she thinks about accuracy and accountability in a clinical setting, where a small process gap becomes a patient-facing problem fast.
PE Teacher, Personal Trainer, Nutrition Coach
Human performance and behavior change
Gave her an early, practical understanding of how systems, coaching, and accountability shape outcomes.
Education and certifications
B.S. Psychology, Social Science focus
Indiana University–Purdue University Indianapolis (IUPUI)
2018
Studies centered on human behavior, sociology, and cultural anthropology.
